![]() As an author, consultant, and speaker on the topic, it’s safe to say his standards are high. Peter Shankman knows a thing or two about customer service. This story certainly fits the bill, and it is bound to inspire you to take some extra time to surprise a valued customer every once in a while. This is a fun one! It’s also a quirky reminder that many of the most fondly remembered service stories are the ones that come out of left field. In refusing to let red tape get in the way of a customer in need, Trader Joe’s shows that customer service doesn’t need to be about the fanfare it can simply be about doing the right thing. Less than 30 minutes later the food was at the man’s doorstep - for free! The employee then wished her a Merry Christmas. ![]() Given the extreme circumstance, they told her that they would gladly deliver directly to his home and even suggested additional delivery items that would fit perfectly with his special low-sodium diet.Īfter the daughter placed the order for the food, the employee on the phone told her that she didn’t need to worry about the price the food would be delivered free of charge.
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